At Kitchy Sales, we believe that creating your dream kitchen should be a delightful and worry-free experience from start to finish. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, our hassle-free returns and exchanges policy is here to help.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of receiving your order. Please note that all returned items must be in new, unused condition with original tags and packaging intact.

Non-Returnable Items

To ensure health and safety standards, we cannot accept returns or exchanges on the following products:

  • Casual Glasses
  • Champagne Glasses
  • Cocktail & Liquor Glasses
  • Beverage Serveware
  • Can Openers
  • Choppers & Slicers
  • Cutlery & Knives
  • Any used or opened baking tools and utensils

These items are excluded from returns for hygiene reasons unless they arrive defective or damaged.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for Approval: Our team will respond within 1-2 business days with authorization and instructions for your return.
  3. Pack Your Items: Securely package the items in their original packaging with all tags attached.
  4. Ship Your Return: Mail the package to our returns center at:

    Kitchy Sales Returns
    4148 Lakeland Terrace
    INDIANAPOLIS, IN 46201
    USA
  5. Track Your Package: We recommend using a trackable shipping method as we cannot be responsible for lost return shipments.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error. In such cases, we will provide a prepaid shipping label.

Refund Processing

Once we receive and inspect your returned items:

  • Timeline: Refunds will be processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable for changed mind returns

Note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges:

  1. Follow the same process as returns
  2. Clearly indicate the item you wish to exchange for
  3. We will ship the new item once we receive the original product
  4. If the exchange item costs more, you will be invoiced for the difference
  5. If the exchange item costs less, we will refund the difference

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We will promptly send a replacement or issue a full refund
  • We may arrange for carrier pickup of the damaged item
Important Note: For international returns (outside the US), please indicate “RETURNED GOODS” on the customs form to avoid additional fees. Unfortunately, we cannot refund any original customs duties or taxes paid on international orders.

Return Request Email Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Kitchy Sales Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]) placed on [Order Date]. Product details: – Product Name: [Product Name] – SKU/Item #: [If available] – Reason for return/exchange: [Please specify] I have reviewed your returns policy and confirm that the item is in new, unused condition with original packaging. Please advise on the next steps and provide return authorization if approved. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number]

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges:

Email: [email protected]
Business Hours: Monday-Friday, 9 AM-5 PM EST

At Kitchy Sales, we’re committed to ensuring your complete satisfaction with our products. We appreciate your trust in us to help create your dream kitchen.

Warmly,
The Kitchy Sales Team