FAQ

What types of products does Kitchy Sales offer?

We specialize in a wide range of kitchen and dining essentials designed to blend elegance with functionality. Our collection includes aprons, bakeware (including sets, pans, sheets, and tools), bar tools, beverage serveware, bowls, cutlery, cookware sets, glassware (casual, champagne, cocktail), and various cooking utensils and tools. Each product is curated to help you create a functional and inspiring home.

Are your products durable and of high quality?

Absolutely! We carefully select products that prioritize both style and durability. Our bakeware, cookware, and tools are chosen for their reliability and performance, ensuring they withstand everyday use while maintaining their aesthetic appeal.

How do I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. You don’t need to create an account to order, but having one allows you to track orders and save preferences.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery, so modifications or cancellations may not be possible once the order is placed. Please contact us immediately at [email protected] if you need to make a change, and we’ll do our best to assist.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted to protect your information.

Is my payment information secure?

Yes, we use advanced security measures to ensure your payment details are safe. We do not store your credit card information on our servers.

Where do you ship?

We proudly ship worldwide, except to Asia and select remote areas due to logistical constraints. If you’re unsure about your location, contact us at [email protected] for clarification.

What are your shipping options?

We offer two convenient options:
– Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered in 10-15 business days after dispatch (includes tracking).
– Free Shipping: For orders over $50, via EMS (Economy Mail Service), delivered in 15-25 business days after dispatch (tracking available).
Order processing takes 1-2 business days before dispatch. Delivery times are estimates and may vary based on location.

How can I track my order?

Once your order is dispatched, we’ll send a confirmation email with tracking information. You can use this to monitor your package’s journey.

What is your return policy?

We want you to be completely satisfied. If you’re not happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. Items must be unused and in original packaging. Please contact our customer service team to initiate a return.

How do I initiate a return?

Email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return address. Note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

How long does it take to process a refund?

Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. The time it appears in your account depends on your payment method.

How can I contact customer service?

For any questions or assistance, reach out to our friendly team at [email protected]. We’re here to help with a smile!

What are your business hours?

Our customer service team is available during regular business hours, Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.